Service businesses with a team of up to 10, where the founder is still central to delivery. We've run this with event management companies, branding and creative agencies, video production teams, and consultants. The specific service matters less than the pattern: you have a proven way of doing things, and your team can't yet perform it to your standard without you in the room.

Most advice on team performance comes from companies with departments, dedicated ops people, and budget for A-player hires. Your business isn't that yet, everyone still does five things, and the offer itself is still evolving as you build it out. SOPs and standard hiring advice don't hold up at this size.

Instead of documenting tasks, we extract the judgment behind them, the decisions that feel like common sense to you because you've made them so many times you stopped noticing you were making them. That's the part a generic SOP always misses, and it's the part your team actually needs.

Book a Sprint call below. In the Preparation week, we get a clear picture of your business, your current tools, and where things tend to break down, so the Intensive is built around your actual process, not a generic template. From there, we run the Intensive, build everything out, and hand it over.

Sometimes it isn't. As the team grows, certain people become the one who knows a particular part of the business better than anyone, including you. If that person left tomorrow, you'd be starting from zero on whatever they carry, no notes, no process, just a gap where their knowledge used to be.

That's often the moment founders start looking for something like this, not because of their own bottleneck, but because they're watching someone irreplaceable and quietly dreading the day they walk.

The Sprint extracts expertise wherever it's concentrated, yours or your star employee's, so the business stops depending on any one person's memory to keep running.

Courses and leadership training teach you to communicate and manage better, which helps, but they assume the thing being taught is already written down somewhere. It usually isn't.

You can be excellent at what you do and still be unable to fully explain how you do it, because that's what expertise does, the better you get at something, the less you notice yourself doing it.

That's why the guide you already wrote captured the steps and missed the judgment calls, and why the person you trained on it still isn't making the calls you'd make. We don't teach you a new skill. We sit down with you and pull out what's already in your head, in a way a course on its own was never built to do.

This is usually exactly the right time. Chaos isn't a sign you need to get organized before you start, it's the sign the system doesn't exist yet. Waiting for things to calm down before you document your process means waiting for a moment that won't arrive on its own, since the chaos is what happens when a business runs on one person's memory instead of a process the team can follow.

The opposite, actually. Growing without a documented process just means each new client adds more of your personal time, not less, since you're the one holding the standard in your head for all of them.

The Preparation week is light on your time by design, so it works around a busy period rather than needing you to clear your calendar first. Better to get this in place with two new clients than to hit five and be having the same conversation with more at stake.

One full day together, in person or live online. We walk through your delivery process step by step, from the moment a client says yes to the moment the project wraps, and extract not just the tasks but the reasoning behind them, what you're watching for, what "done right" actually looks like at each stage.

By the end of the day, everything that used to live only in your head is captured and ready to build out into your Internal Brain.